I. Why does CallingID gather personal information? CallingID gathers personal information in order to provide the quality products, service, and support that you expect from us. As with most transactions, personal information is required in order to document the licensing of our software and service activation, as well as, completing any purchases.
II. What information does CallingID collect and how is it used? There are a variety of situations in which CallingID may collect personal information, such as when you register as a customer; purchase one of our products; download free evaluation software, upgrades, or white papers; order email newsletters; respond to a marketing campaign; place orders on our website; or when you’re working with a CallingID service representative. In each of those situations, CallingID only collects minimal personal information required to service your requests. Depending on the circumstances, we may ask for your name, company name, Internet domain name, industry, IP address, billing or shipping address, credit card information, email address, fax number, phone number, or other pertinent information.
CallingID uses your information to better understand your needs, provide you with the services you have requested, and with a view to provide you with better service. We may use your information to help you complete a transaction, (including fulfillment of orders and promotional offers), to communicate back to you, to inform you of and update you on services and benefits, and to manage and renew your subscription(s). Credit card numbers are used only for payment processing, maintenance of your subscription, including renewals, and fraud protection and are not used for other purposes without your permission. CallingID will keep your personal information for as long as you are a registered subscriber or user of our product(s) and thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes and to provide you with any feedback or information that you might request or require.
In summary you personal information is limited to a relationship between you and CallingID, as service provider. CallingID, at no time, collects or saves any of your Internet usage information. Sites accessed information is not associated with any user.
III. Does CallingID disclose personal information? In limited circumstances, CallingID may need to share your information in order to meet your particular needs. CallingID has a number of relationships with partners with whom we may share your personal information for the purpose of providing a service, fulfilling an order, or fulfilling your requests, including the provision of client support.
IV. How does CallingID secure personal information? CallingID uses state-of-the-art security technology to protect our client data. Access to customer information is restricted to authorized personnel only. Our website is regularly tested for security vulnerabilities to ensure all collected information is secure from unauthorized viewing. Personal customer information is protected in transit via HTTPS and SSL security. Credit card information is transmitted with multiple layers of security, including encryption in storage and SSL in transit. For more information, please review the section on disclosure of information above.
CallingID shall notify you in the unlikely event of a security breach involving your personal data.
V. Remember—information displayed to the public is not secure. Please remember that the information you submit in discussion groups or forums will be deemed public information and will not be kept as confidential. There is a risk that the information posted in these discussion groups or forums will be collected and used by others. Please be careful and responsible when you are participating in any discussion groups or forums on the CallingID website(s).
VII. Does CallingID keep track of website visitor data? Like many other companies, CallingID uses "cookies" to remember user preferences and maximize performance of our website and services. Additionally, cookies help us to identify returning partners so, for example, we don’t need to ask them to enter their email and password on every visit. Any personal information we collect with cookies is not shared with any outside parties.
Please note the information gathered by cookies is necessary to provide certain subscription services. We cannot provide those services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
Cookies may also be used to control the type and/or frequency of ads, promotions, or other marketing messages the customer views. These ads may be placed by third-party advertising companies. Any information the advertising companies collect is non-personal and anonymous.
CallingID also uses "web beacons" (small transparent image files) to count visitors to our sites and analyze how visitors use our sites. The information collected is generally anonymized and is not used to identify any particular user.
As is common on the Internet, CallingID maintains log files of the traffic that visits our sites. For example, our servers may automatically record the information you or your browser send when you visit a website. These log files may include information such as your requests, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your system.
VIII. Does CallingID comply with the Children’s Online Privacy Protection Act? Yes. CallingID complies with all the regulations of the Children’s Online Privacy Protection Act of the United States of America. CallingID does not knowingly collect personal information from children under the age of 13. If we learn we have collected personal information on a child under the age of 13, we will delete that data from our systems.
IX. Additional information for users in the European Economic Area (EEA) Our customers’ personal information is stored on our servers currently located in the Israel and in the US. The location of our servers may be subject to change.
At present, the laws of the United States and other countries outside the EEA (except for Argentina, Canada, Isle of Man, Guernsey, and Switzerland) have not been approved by the European Commission as providing "adequate protection" for personal information within the meaning of the EU Data Protection Directive (95/46/EC).
CallingID imposes strict requirements on our partners outside of the EEA regarding the use and protection of our clients’ personal information. In addition, with regard to our consumer customers, CallingID abides by the Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.
By using or purchasing our products from a country in the EEA and submitting your personal information to us, we deem that you are consenting to the processing of your personal information in the United States or other country outside of the EEA.