CallingID Support: Using the CallingID Toolbar
How do I use CallingID?
CallingID is intended to help you make educated decisions about
trusting sites while keeping you safe from known thieves and criminals.
After installing CallingID you'll notice an additional toolbar in your browser
window. This toolbar evaluates the sites you visit and produces the appropriate
risk assessment and rating.
We recommend glancing at the risk assessment indicator every time you browse to
a new page.
What does the risk assessment indicator mean?
Every time you view a site CallingID evaluates its trustworthiness and displays one of the following indicators:
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The site has been verified as safe to access and to send information to. To get more details click the VERIFIED indicator. |
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CallingID found problems in the web site or with its owner. To get more details click the LOW RISK indicator. You should
make sure that you trust the owner of this site before you give it information. |
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Problems were found in the web page or in it's
owner's details. Before you proceed, you must visually verify that this is the
site you want to visit and give information to. To get more details click the HIGH RISK indicator. |
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This is a temporary indicator - site verification information is being processed. You should proceed with caution or
wait for verification to change to the appropriate risk assessment. |
What does the rating indicator mean?
Whenever you surf to an online store or e-Commerce, CallingID
evaluates it's consumer rating based on several consumer report sites. The
consumer rating indicator is then presented in one of the following forms:
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This site has a good consumer rating. |
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This site has a fair consumer rating. |
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This site has a limited consumer rating. |
What does the alert indicator mean?
The alert indicator 
warns of potential problems on the site, though not considered risky by
default, these problems may be of concern to you. Please click on the alert
indicator to view a summary of the problematic issues.
What does the security lock symbol mean?
The security lock indicates that the page you are currently
viewing has a security certificate. That means that a certificate authority has
pronounced the site safe.
In most cases you should submit personal and confidential information only if a
valid security lock symbol is present in the CallingID toolbar and CallingID
has labeled the site VERIFIED.
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Valid Security Lock Symbol - the web page
has a valid certificate. If the site is also marked VERIFIED, the overall
security level of the site enables sending private information. |
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Invalid Security Lock Symbol - a problematic certificate is being used. Proceed with caution. |
What is the CallingID Menu button for?
- View - Allows you to change the way the CallingID Toolbar appears.
- Report - Allows you to contribute your opinions about the sites you visit with the CallingID
community. Read more here.
- About - Displays version number and other details of the CallingID software.
- Help - Opens the CallingID toolbar's Help file.
- CallingID Website - Opens CallingID.com in a new browser window.
- CallingID Support - Opens the CallingID.com support page in a new browser window.
- Tell a Friend - Selecting this item opens a webpage that you can use to invite your friends and family to use CallingID.
- Options - Opens the Options menu.
What does 'Site information' mean?
The information you get in the middle of the CallingID toolbar consists of the following:
- Site - the website that the web page you
are browsing belongs to. In some web sites, the site you visit is not the site
that receives the information you enter in specific fields. In such cases, the
site that receives the information you enter is displayed in the CallingID
toolbar and it may change as you move between the fields in the web page.
- Owner - details about the owner of the
site. The name of the organization is followed by the country where it is
located, followed by its address.
- Server Location - the country where the server containing the web page is located.
You can also click the Site Information with your right mouse button and choose
'Show Map' to see a map of the Site Owner's address.
What is the "Report" button for?
The Report button allows you to view and contribute to CallingID's site database.
Clicking on the report button will present 3 options:
- Report this site as scam (high risk)...
This option opens a dialog that allows you to inform CallingID of dangerous
sites (Scams, Phishing, Pharming, etc.).
Use the comment field to add relevant information about the site so our staff
will be able to identify the issues you've noticed. Please provide your email
address, so we can contact you once the issue has been resolved.
Each report is manually handled and if found correct it is updated so that you
and others visiting the site you reported receive the correct CallingID data.
Note: Many sites are considered high risk because the site owner's identity is
hidden. In order to change their status, CallingID needs the name of the owner
of the site, its location (city, state [when relevant] and country) and any
form of proof that the owner exists in the claimed location and that he owns
the site.
- Report this site as Verified...
This option opens a dialog that allows you to inform CallingID of safe or
trustworthy sites that you feel have been mislabeled.
Use the comment field to add relevant information about the site so our staff
will be able to identify the issues you've noticed. Please provide your email
address, so we can contact you once the issue has been resolved.
Each report is manually handled and if found correct it is updated so that you
and others visiting the site you reported receive the correct CallingID data.
Note: Many sites are considered high risk because the site owner's identity is
hidden. In order to change their status, CallingID needs the name of the owner
of the site, its location (city, state [when relevant] and country) and any
form of proof that the owner exists in the claimed location and that he owns
the site.
- See site reports
Choosing this option lets you view CallingID's Site Information page in a new
window/tab in your browser.
The page contains information about the site owner and information that
CallingID's reviewers have submitted, their comments and opinions about the site.
If you would like, you may become a reviewer yourself and submit your reviews about sites.
- Add your report about this site
This option opens a short questionnaire in a new window/tab of your browser
that enables you to comment and rate the site.
The questionnaire includes questions on the site's trustworthiness, dangers,
quality etc.
To add a report you must sign up as CallingID reviewer and then you can log in
to the CallingID reviewers system.
Logging in is necessary to make sure that the information we receive is genuine
and to keep our service free of false information. CallingID will not sell,
distribute or publish your email address.
Can I see a map of the Site Owner's location?
Yes, you can.
'Right Click' the Site Information bar and choose 'Show Map'. A new browser
window (or tab) will open showing you a map of the Site Owner's Address.
How can I change the size of the CallingID toolbar?
The CallingID toolbar has two default sizes:
- Long Toolbar - In this configuration the
CallingID toolbar shows all the information about the sites you visit in a
toolbar under your address bar and as wide as your screen.
- Short Toolbar - In this configuration the
CallingID appears after your address bar (in Firefox, after your menu bar) in
the same row. The toolbar displays as much information as it can in that space.
That means that you may not see all of the address information when you have
toolbar in short mode. To see all the information simply put your mouse over
the site information the full information will be displayed.
- Custom Sizes - In Internet Explorer you may change the size of the toolbar by clicking and
dragging the dotted line to the left of the CallingID toolbar.
If you can not see the dotted line to the left of
your toolbars, your toolbars are locked. To unlock your toolbars, simply click
the View Menu and select Toolbars, then remove the check mark from the 'Lock
the Toolbars' line in the menu. Now you can resize your toolbar as explained
above.
- Show/Hide the risk assessment indicator - if you'd like, you can hide the risk assessment indicator from the toolbar to
make it shorter.
To do this simply click the CallingID Menu button, choose View and click Hide Verified/Risk Indicator. To get it back, repeat the process.
How do I move the CallingID toolbar?
If you use Internet Explorer you can easily change the
location of your CallingID toolbar. Just click and drag the dotted line on the
left of the CallingID toolbar. When you release your mouse, the CallingID
toolbar will move to the location you dragged it to.
If you can not see the dotted line to the left of your toolbars, your toolbars
are locked. To unlock your toolbars, simply click the View Menu and select
Toolbars, then remove the check mark from the 'Lock the Toolbars' line in the
menu. Now you can move your toolbar as explained above.
You may find it convenient to lock your toolbars after you move them. You can
lock them by clicking the View Menu and selecting Toolbars, then check marking
the 'Lock the Toolbars' line in the menu.
Firefox users can move their toolbar as well but only
from the Long Toolbar position (under the address bar), to the Short Toolbar
position (after the menu bar). To do this click the CallingID Menu button,
choose View and then either Show Short Toolbar or Show Long Toolbar.
Occasionally I see a CallingID icon in my system tray. What does it mean?
When you first open your browser CallingID makes sure you are
well protected by getting the latest data from the CallingID servers. This data
includes lists of new phishing sites, lists of new scam sites, new
characteristics to protect you from, etc. While this is happening an icon will
appear in your system tray (near your clock). Users with very fast Internet
connections may not even notice the icon as CallingID will get the latest data
very quickly.